Política de Reembolso
Last updated: 2026.
Digital items (eSIM/data)
Once delivered or activated, eSIM/data plans are generally non-refundable; if an eSIM fails through no fault of yours we will reissue or refund it.
Tours, charters & group trips
Refund tiers depend on notice period and supplier terms — shown on each product and confirmed at booking.
Group trips
If a group trip does not reach its minimum by the deadline, you are refunded in full or offered an alternative date.
How to request
Email support@wingphoenix.com or WhatsApp +86 180 3801 6100 with your order number; approved refunds return to the original method within 5–10 business days.