Planning a trip to China from abroad comes with real questions: Is this a real company? Will my payment be safe? What happens if my plans change? This page answers them plainly, so you can decide with confidence.
A Real, Local Travel Company in Shenzhen
WingPhoenix is a China-based inbound travel specialist headquartered in Shenzhen, Guangdong — not a faceless booking aggregator. We design and operate the itineraries, charter cars and group departures you see on this site, and we are on the ground in the cities you will visit. Business registration and travel-operation credentials are on file and can be provided on request.
- Registered company operating in mainland China
- WhatsApp a real person: +86 180 3801 6100
- Office phone: +86 755 3684 1888
- Based in Shenzhen — the heart of China’s Greater Bay Area
Secure Payments Through Trusted Channels
All online payments run through internationally recognized, PCI-DSS compliant payment gateways: PayPal and major credit/debit cards. We will never ask you to wire money to a personal bank account. If a booking ever can’t be honored, you have a documented payment trail and a clear path to your money back.
Transparent Pricing in USD
Every tour, charter and product on this site is priced in US dollars, with what is (and is not) included listed on the page. No surprise “local fees”, no currency games, no mandatory shopping stops — the price you see is the price you plan around.
Clear Cancellation & Refund Protection
La nostra cancellation policy e la nostra refund policy are written in plain language, not legal traps. Plans change — flights shift, visas get delayed, weather turns. You always know where you stand before you pay.
English-Speaking Team, Licensed Drivers
From your first WhatsApp message to your last drop-off, you deal with English-speaking staff. Private charters are operated by licensed, English-speaking drivers in a 5–50 seat fleet, and guides hold proper guiding credentials for the sites they host.
Support Before, During & After Your Trip
Questions before booking are answered by a human, usually within the same day. While you are in China, the same WhatsApp thread follows you across cities — train stations, airports, hotels and attractions included. After your trip, we handle any follow-up the same way.
What Travelers Say
Read experiences from travelers who have used our planning, charter and eSIM services on the Recensioni e testimonianze page.
Still deciding? Send us your rough plan through the contact form or WhatsApp — you will get a real reply from a real person, with no obligation.